Privacy Policy
Last updated: [insert date]
1. What we collect
When you book a gift or request a quote, we may collect: your name, phone number (for WhatsApp), delivery address, recipient details, occasion and gift preferences, and payment information necessary to complete your order.
2. How we use it
- To plan, source, wrap, and deliver your gift or corporate order.
- To communicate with you about your booking via WhatsApp, phone, or email.
- To improve our services and, where you've agreed, to send occasional updates about seasonal offers.
3. Anonymous gifting
If you request an anonymous surprise, we keep the purchaser's identity confidential from the recipient, in accordance with your instructions. This information is not shared with the recipient or any third party without your consent.
4. Sharing your information
We do not sell your personal information. We may share limited details (such as delivery address and recipient name) with delivery couriers or suppliers only as needed to fulfil your order.
5. Data storage and security
Booking details shared via WhatsApp are stored within WhatsApp's platform in accordance with its own privacy policy. Any additional records we keep (e.g. order history) are stored securely and retained only as long as necessary for business, accounting, or legal purposes.
6. Your rights
Under the Australian Privacy Principles, you may request access to, correction of, or deletion of your personal information held by us, subject to any legal obligations to retain records. To make a request, contact us via WhatsApp at +61 493 692 272.
7. Cookies and website data
Our website does not use tracking cookies beyond what is required for basic site functionality. If we add analytics or marketing tools in future, this policy will be updated accordingly.
8. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.
9. Contact
For any privacy questions, please contact us via WhatsApp at +61 493 692 272.